Air travel disruptions, including mishandled baggage and flight delays, continue to plague passengers and airlines alike. According to the U.S. Department of Transportation (DOT), an average of 28,500 bags — 5.5% of total enplaned bags — have been mishandled annually since 2018, resulting in $14.25 million in claims each year. Based on recent regulations requiring airlines to compensate passengers for delays, cancellations and lost luggage, the financial impact on the industry could have exceeded $5 billion for the top seven U.S. airlines in 2023 alone.
FlightHound, a new startup, aims to address these challenges by providing innovative technologies and services designed to simplify the claims process and enhance travel reliability.
“Our mission is to improve the quality and reliability of airline travel while ensuring passengers receive the support they need during disruptions,” says David Handy, the company’s founder.
The FlightHound platform is built with travelers in mind. The company’s app is set to launch soon, pending final approval from app stores, and will be available for IOS and Android as well as a desktop version. This app offers an intuitive way to file claims for delayed, damaged or lost luggage, as well as for flight cancellations and delays. The app will provide real-time updates on claim statuses, ensuring passengers stay informed and reducing the stress often associated with travel mishaps.
FlightHound also has created a device intended to track luggage as well as seamlessly connect to the company’s flight tracking and claim system. The company’s flagship product, the Smart Bag Tag, provides a cutting-edge solution to baggage tracking while also addressing many of the limitations of existing products like Apple AirTags and Tile. The Smart Bag Tag prioritizes identity protection, using a QR code system to securely store traveler information. The tag syncs dynamically with airline tickets, updating with real-time travel itineraries and enabling geolocation tracking for lost bags.
“The QR code offers an extra layer of convenience and security by letting travelers receive updates and even communicate with those who find their luggage,” explains Handy.
At $19.99 for a one-time purchase, the Smart Bag Tag includes a lifetime warranty, making it a practical and cost-effective solution for travelers.
“Our goal is to shift the focus from disruption to resolution by offering immediate compensation options and clear, actionable information,” Handy says.
The app is designed to help passengers settle claims quickly — typically within 30 days — while adhering to federal guidelines. The platform also educates travelers on their rights and best practices, such as keeping valuables in carry-on luggage, to further minimize potential losses.
FlightHound’s app primarily focuses on assisting passengers, but offers significant advantages for airlines. The platform provides real-time visibility into disruption claims, enabling airlines to save on operational costs while improving customer satisfaction.
“Our claims submission process is transparent and efficient, which benefits passengers while reducing the administrative burden on airlines,” Handy says.
Collaboration between airlines and travelers is central to FlightHound’s strategy and broader mission. The company has initiated preliminary discussions with major carriers and is exploring partnerships to integrate its technology into their systems. Additionally, kiosks at airports will introduce travelers to the product, offering on-site support and immediate access to FlightHound’s services. The team has also connected with data-tracking providers including FlightAware and government resources to enhance real-time updates and analytics.
“Our value lies in the strength of our team,” Handy says. “We’re focused on creating solutions that benefit everyone involved in air travel.”
The team includes a senior Chicago O’Hare official with deep airport operations experience and a Mississippi-based lawyer who has handled major litigation cases, including those involving the tobacco industry.
Although challenges such as raising awareness of passenger rights and competing with traditional claims processes remain, FlightHound is addressing these obstacles by offering transparent, efficient and user-friendly solutions. The company also plans to expand its partnerships and scale its technology for international markets, making its services accessible to a broader audience.
“We envision a future where air travel disruptions are no longer a source of stress but an opportunity to strengthen trust between airlines and passengers,” Handy says.
With its combination of cutting-edge technology, a user-focused approach and a commitment to collaboration, FlightHound is poised to pave the way for a smoother and more efficient air travel experience.
“Our message is simple: FlightHound is here to advocate for passengers and deliver innovative solutions that make air travel better for everyone,” Handy concludes.
